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Working Through Conflict

Strategies for Relationships, Groups, and Organizations

Author: Joseph P. Folger,Marshall Scott Poole,Randall K. Stutman

Publisher: Prentice Hall

ISBN: 9780205078431

Category: Psychology

Page: 319

ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. -- Updated in its 7th edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate key concepts and help students learn how to apply theory. The book's emphasis on application of concepts makes it highly accessible to students, while expanding their understanding of both conflict theory and practical skills.

Working Through Conflict

Strategies for Relationships, Groups, and Organizations

Author: Joseph Folger,Marshall Scott Poole,Randall K. Stutman

Publisher: Routledge

ISBN: 1317342496

Category: Family & Relationships

Page: 336

Updated in its 7th edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate key concepts and help students learn how to apply theory. The book's emphasis on application of concepts makes it highly accessible to students, while expanding their understanding of both conflict theory and practical skills.An introduction to social science research and theory on conflict

Becoming a Conflict Competent Leader

How You and Your Organization Can Manage Conflict Effectively

Author: Craig E. Runde,Tim A. Flanagan

Publisher: John Wiley & Sons

ISBN: 1118417224

Category: Business & Economics

Page: 320

The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.

Moral Conflict

When Social Worlds Collide

Author: W. Barnett Pearce,Stephen W. Littlejohn

Publisher: SAGE

ISBN: 9780761900535

Category: Language Arts & Disciplines

Page: 234

In an original synthesis of communication theory and their own research and experience as intervention agents, the authors of Moral Conflict describe a dialectical tension between the expression and suppression of conflict that can be transcended in ways that lead to personal growth and productive patterns of social action. Several projects are described as practical examples of these ways of working.

Symbolic Logic

Syntax, Semantics, and Proof

Author: David W. Agler

Publisher: Rowman & Littlefield

ISBN: 1442217421

Category: Mathematics

Page: 375

Brimming with visual examples of concepts, derivation rules, and proof strategies, this introductory text is ideal for students with no previous experience in logic. Students will learn translation both from formal language into English and from English into formal language; how to use truth trees and truth tables to test propositions for logical properties; and how to construct and strategically use derivation rules in proofs.

What's Fair

Ethics for Negotiators

Author: Carrie Menkel-Meadow,Michael Wheeler

Publisher: John Wiley & Sons

ISBN: 0787973637

Category: Business & Economics

Page: 640

What's Fair is a landmark collection that focuses exclusively on the crucial topic of ethics in negotiation. Edited by Carrie J. Menkel-Meadow and Michael Wheeler, What's Fair contains contributions from some of the best-known practitioners and scholars in the field including Roger Fisher, Howard Raiffa, and Deborah Kolb. The editors and distinguished contributors offer an examination of why ethics matter individually and socially, and explain the essential duties and values of negotiation beyond formal legal requirements. Throughout the book, these experts tackle difficult questions such as: What do we owe our counterparts (if anything) in the way of candor or disclosure? To what extent should we use financial or legal pressure to force settlement? Should we worry about whether an agreement is fair to all the parties, or the effects our negotiated agreements might have on others?

Skilled Interpersonal Communication

Research, Theory and Practice

Author: Owen Hargie

Publisher: Taylor & Francis

ISBN: 1317584562

Category: Psychology

Page: 658

There is a fundamental, powerful, and universal desire amongst humans to interact with others. People have a deep-seated need to communicate, and the greater their ability in this regard the more satisfying and rewarding their lives will be. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. As such, knowledge of various types of skills, and of their effects in social interaction, is crucial for effective interpersonal functioning. Previous editions have established Skilled Interpersonal Communication as the foremost textbook on communication. This thoroughly revised and expanded 6th edition builds on this success to provide a comprehensive and up-to-date review of the current research, theory and practice in this popular field of study. The first two chapters introduce the reader to the nature of skilled interpersonal communication and review the main theoretical perspectives. Subsequent chapters provide detailed accounts of the fourteen main skill areas, namely: nonverbal communication; reinforcement; questioning; reflecting; listening; explaining; self-disclosure; set induction; closure; assertiveness; influencing; negotiating; and interacting in, and leading, group discussions. Written by one of the foremost international experts in the field and founded solidly in research, this book provides a key reference for the study of interpersonal communication. This theoretically informed yet practically oriented text will be of interest both to students of interpersonal communication in general, and to qualified personnel and trainees in many fields.

The Handbook of Large Group Methods

Creating Systemic Change in Organizations and Communities

Author: Barbara Benedict Bunker,Billie T. Alban

Publisher: John Wiley & Sons

ISBN: 1118429583

Category: Business & Economics

Page: 480

Large Group Interventions are methods used to gather a whole system together to discuss and take action on the target agenda. That agenda varies from future plans, products, and services, to redesigning work, to discussion of troubling issues and problems. The Handbook of Large Group Methods takes the next step in demonstrating through a series of cases how Large Group Methods are currently being used to address twenty-first-century challenges in organizations and communities today, including: Working with widely dispersed organizations, and the problem of involvement and participation Working with organizations facing a serious business crisis Working with organizations in polarized and politicized environments Working in community settings with diverse interest groups Working at the global level and adapting these methods for cross-cultural use Embedding and sustaining new patterns of working together in organizations and communities

Hope in Conflict

Discovering Wisdom in Congregational Turmoil

Author: David R. Sawyer

Publisher: N.A

ISBN: 9780829817584

Category: Religion

Page: 176

This helpful guide shows pastors how to look beyond the superficial or most obvious reasons for a particular conflict within their own church, find what is hopeful in the conflict, and reframe the situation, giving the congregation the strength to change it as well.

Hatred

The Psychological Descent Into Violence

Author: Willard Gaylin

Publisher: PublicAffairs

ISBN: 9780786729869

Category: Psychology

Page: 272

We all get angry at the built-in frustrations and humiliations of everyday life. But few of us ever experience the intense and perverse hatred that inspires acts of malignant violence such as suicide bombings or ethnic massacres. In Hatred, Dr.Willard Gaylin, one of America's most respected psychiatrists, describes how raw personal passions are transformed into acts of violence and cultures of hatred. Such hatred goes beyond mere emotion. Hatred, Gaylin explains, is a psychological disorder—a form of quasi-delusional thinking. It requires forming "a passionate attachment," an obsessive involvement with the scapegoat population. It is designed to allow the angry and frustrated individual to disavow responsibility for his own failures and misery by directing it towards a convenient victim. Gaylin dissects the mechanisms by which cynical political and religious leaders manipulate frustrated and deprived people, leading to the acts of mass terror that threaten us all. Step-by-step, he leads us into an understanding of the psychological pathway to acts of terrorism—an understanding that is an essential to survival in a world of hatred. Hatred is a masterwork in Willard Gaylin's life-long study of human emotions. Writing for the educated lay audience in the eloquent, accessible language of his bestsellers Feelings and Rediscovering Love, he takes us to the very roots of hatred.

Words of a Century

The Top 100 American Speeches, 1900-1999

Author: N.A

Publisher: Oxford University Press, USA

ISBN: 9780195168051

Category: Language Arts & Disciplines

Page: 669

Boldly breaking the mold of previous anthologies, Words of a Century: The Top 100 American Speeches, 1900-1999 contains the complete--and authentic--texts of the best American speeches of the twentieth century as delivered to their immediate audiences. It features a remarkable array of speakers, from Woodrow Wilson, Clarence Darrow, and Carrie Chapman Catt to Martin Luther King, Ronald Reagan, John F. Kennedy, and Barbara Jordan. As diverse in type as they are in subject matter, the speeches open a unique window on the twentieth century, and many continue to resonate in our own time. Each is preceded by a headnote with background on the speaker, the occasion, and the impact of the speech. More than 2,000 annotations identify people, events, and textual references that help bring the speeches to life for today's readers. This exceptional anthology is ideal for courses in rhetoric, political communication, and twentieth century American history, as well as for anyone interested in the artistry and impact of the spoken word.

Understanding Identity and Organizations

Author: Kate Kenny,Andrea Whittle,Hugh Willmott

Publisher: SAGE

ISBN: 1446266184

Category: Business & Economics

Page: 216

Electronic Inspection Copy available for instructors here An understanding of identity is fundamental to a complete understanding of organizational life. While conventional management textbooks nod to in-groups, cohesion and discrimination, this text offers instead a deeper, more nuanced understanding of why people, groups and organizations behave the way they do. With conceptions of identity perhaps less stable than they have ever been, the authors make complex theoretical issues accessible to the reader through the use of lively examples from popular culture. The authors present an overview of the key issues, as well as an examination of cutting-edge research and topical forces currently re-defining identity, such as globalisation, the fair trade movement and online identities. This text is a succinct, relevant and exciting overview of the field of identity studies as it relates to business and management and applied social sciences, an is an invaluable resource to undergraduate and postgraduate students of management on any course that has an identity component.

Strategic Conflict

Author: Daniel J. Canary,Sandra Lakey

Publisher: Routledge

ISBN: 1136513817

Category: Language Arts & Disciplines

Page: 272

Strategic Conflict offers a research-based, accessible analysis of how people can manage conflict productively. Moving beyond the basics of conflict, it examines interpersonal situations in which conflict occurs and promotes strategic communicative responses based on the latest theoretical research. Daniel J. Canary and his colleagues add personal observations, media examples, and samples of actual interaction to provide concrete illustrations of the research findings. This comprehensive volume provides students with the tools to understand conflict in real-world contexts.

Gender, Work, and Economy

Unpacking the Global Economy

Author: Heidi Gottfried

Publisher: John Wiley & Sons

ISBN: 0745680526

Category: Social Science

Page: 224

This engaging new text uses a feminist lens to crack open the often hidden worlds of gender and work, addressing enduring questions about how structural inequalities are produced and why they persist. Making visible the social relationships that drive the global economy, the book explores how economic transformations not only change the way we work, but how we live our lives. The full extent of changing patterns of employment and the current financial crisis cannot be fully understood in the confines of narrow conceptions of work and economy. Feminists address this shortcoming by developing both a theory and a political movement aimed at unveiling the power relations inherent in old and new forms of work. By providing an analysis of gender, work, and the economy, Heidi Gottfried brings to light the many faces of power from the bedroom to the boardroom. A discussion of globalization is threaded throughout the book to uncover the impact of increasing global interconnections, and vivid case studies are included, from industrialized countries such as the US and the global cities of New York, London, and Tokyo, as well as from developing countries and the emerging global cities of Beijing, Shanghai, and Dubai. This comprehensive analysis of gender and work in a global economy, incorporating sociology, geography, and political economy perspectives, will be a valued companion to students in gender studies and across the social sciences more generally.

Sociology, Work and Organisation

Author: Tony Watson,Marek Korczynski

Publisher: Routledge

ISBN: 1136646876

Category: Business & Economics

Page: 424

Sociology, Work and Organisation builds on the five popular and successful editions of Sociology, Work and Industry. The new text is outstanding in how effectively it explains the value of using the sociological imagination to understand the nature of institutions of work, organisations, occupations, management and employment and how they are changing in the 21st century. The book combines intellectual depth with accessible language and a user-friendly layout. It is unrivalled in the breadth of its coverage and its authoritative overview of both traditional and emergent themes in the sociological study of work and organisation. It explains the basic logic of the sociological analysis of work and the way work is organised, whilst also providing an appreciation of the different theoretical traditions which the subject draws upon. It fully considers: the direction and implication of trends in technological change, globalisation, labour markets, work organisation, managerial practices and employment relations the extent to which these trends are intimately related to changing patterns of inequality in modern societies and to the changing experiences of individuals and families the ways in which workers challenge, resist and make their own contributions to the patterning of work and shaping of work institutions. Key features include: a new sign-posting system which integrates material and brings out themes which run through the various chapters; ‘key issue’ guides and summaries with each chapter; and the identifying of key concepts throughout the book, which are then brought together in an unrivalled glossary and concept guide at the end.

The Geopolitics of Emotion

How Cultures of Fear, Humiliation, and Hope are Reshaping the World

Author: Dominique Moisi

Publisher: Anchor

ISBN: 0385525362

Category: Political Science

Page: 160

In the first book to investigate the far-reaching emotional impact of globalization, Dominique Moïsi shows how the geopolitics of today is characterized by a “clash of emotions.” The West, he argues, is dominated and divided by fear. For Muslims and Arabs, a culture of humiliation is quickly devolving into a culture of hatred. Asia, on the other hand, has been able to concentrate on building a better future, so it is creating a new culture of hope. Moïsi, a leading authority on international affairs, explains that in order to understand our changing world, we need to confront emotion. And as he makes his case, he deciphers the driving emotions behind our cultural differences, delineating a provocative and important new perspective on globalization. From the Trade Paperback edition.

An Introduction to Group Work Practice

Author: Ronald W. Toseland,Robert F. Rivas

Publisher: Pearson

ISBN: 0134059050

Category: Political Science

Page: 560

Widely used by professionals, educators, and students in undergraduate and graduate courses in schools of social work throughout the United States and the world, this text presents a comprehensive, coherent, organized overview of group work practice from a generalist practice perspective. The new Eighth Edition continues to include typologies illustrating group work practice with task and treatment groups at the micro-, meso-, and macro-levels. Thoroughly updated throughout, the new edition of An Introduction to Group Work Practice includes research on virtual groups, updated and deeper content on practice with treatment and task groups, the most current literature on working with reluctant and resistant group members, updated and expanded sections on working with individuals who have difficulty engaging in and sustaining work in groups, updated material on leadership and diversity, and thoroughly updated reference material and new content from evidence-based practice sources.

Strategic Organizational Communication

In a Global Economy

Author: Charles Conrad,Marshall Scott Poole

Publisher: John Wiley & Sons

ISBN: 1444338633

Category: Language Arts & Disciplines

Page: 506

Organizations are a key to understanding society's beliefs, values, structures, practices, tensions. People determine the overall strategies they use to operate the societies they live in, though they are largely unaware of the process by which these choices are made. This book shows how any strategy of organization, including its design, system of motivation and control, form of leadership, and relationship to communication technologies, can be harnessed, empowering people to manage these structures, rather than be managed by them. Keeping a sophisticated and approachable style that has made it a standard for over twenty years, "Strategic Organizational Communication" engages readers in a comprehensive discussion of organizational communication theories. This updated seventh edition includes: Coverage of recent events and their ethical dimensions, including the bank crisis and bailouts in the US and UK A nuanced, in-depth discussion of technology, and a new chapter on organizational change New and revised case studies for a fresh view on perennial topics, incorporating a global focus throughout Online Instructors' Manual, including sample syllabi, tips for using the case studies, test questions, and supplemental case studies

Facilitating with Ease! Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers

Author: Ingrid Bens

Publisher: John Wiley & Sons

ISBN: 111818114X

Category: Business & Economics

Page: 256

Since the publication of the first edition of Facilitating with Ease! in 2000, this bestselling book has become the "go-to" reference for anyone who wants to become skilled in the art of facilitation. This thoroughly revised and updated third edition includes easy-to-follow instructions, techniques, and hands-on tools. Facilitating with Ease! offers the basics on running productive meetings with confidence and includes the information needed to train others to become skilled facilitators as well. Filled with dozens of exercises, surveys, and checklists that can be used to transform anyone into an effective facilitator, this revised editioncovers new topics such as: Why and when leaders should facilitate and how to manage neutrality Diversity, globalization, new technologies, and employee engagement When leaders should facilitate and when others should do it Sharing facilitation with others This new edition also includes meeting design template, surveys, and questionnaires Praise for Facilitating with Ease! "Facilitating With Ease! provides clear and effective guidelines for group facilitation. In China we are using this book to help organizations develop facilitative leaders who can successfully invoke the spirit of cooperation and team synergy." ?Ren Wei, professional facilitator, X'ian, China "Facilitating With Ease! helps beginners as well as experienced facilitators find their way among different aspects of facilitation. Easy to understand, this book provides insight into the principles of facilitation and examples of practical applications for concrete situations." ?Sieglinde Hinger, Siemens Corporation, Austria "Facilitating with Ease! is the fundamental read if you want to be an effective facilitator. We refer to it all the time and consider it a core competency for our consultants." ?Ian Madell, managing director, LEVEL5 Branded Business Advisors, Toronto, Canada "If you're only going to buy one book on facilitation, this is the one to buy! That's what we tell the managers, consultants and facilitators who attend our facilitation training programs. It's a gold mine of ideas, resources and practical tools." ?Ronnie McEwan, director, Kinharvie Institute, Glasgow, Scotland "I have been using Ingrid's materials for many years and find her books to be far above everything else out there. This latest revision builds on what was already great and will surely increase the effectiveness of any practitioner." ?Mark Vilbert, program leader, Boeing Leadership Center

Social Conflict

Author: N. Jayaram,Satish Saberwal

Publisher: Oxford University Press, USA

ISBN: 9780198074915

Category: Political Science

Page: 580

This volume examines the functioning of societies through a systematic study of a wide range of perspectives on conflict, including the historical implications in various spheres like family, culture, politics, and labour. It also discusses conflict resolution