The Boomerang Principle

Inspire Lifetime Loyalty from Your Employees

Author: Lee Caraher

Publisher: Routledge

ISBN: 135181656X

Category: Business & Economics

Page: 194

View: 7020

It is rare today for employees to stay with one organization for the long tenures that were the norm before the Great Recession. In fact, "job hopping" is the new norm, especially for Millennials. In The Boomerang Principle, companies learn how to leverage this fact rather than fear it. By engendering a lifetime of loyalty from former employees, leaders can see them "return" in the form of customers, partners, clients, advocates, contractors, and even returning employees. Author Lee Caraher has built several companies and managed many Millennials along the way. In her first book, Millennials & Management, she shared her wisdom on how to get an intergenerational workforce to contribute to the larger goals of the organization. In this follow-up book, she shifts the emphasis to creating valuable, long-lasting relationships with your employees to ensure they remain your biggest fans, even if they leave the company. The Boomerang Principle is a pragmatic answer to the outdated corporate mindset around employee turnover. Instead, it shifts the focus to creating lifetime loyalty from your alumni who will bring back business again and again.

Fifty Two Terrific Tips

Guaranteed to Improve Your Selling and Service

Author: Jurek Leon

Publisher: Bob's Books

ISBN: 0957708734

Category: Customer relations

Page: 51

View: 4175

Topics covered Incc. Attitude & motivation, customer service, dealing with difficult people, marketing, promotion & sales tips.

Millennials & Management

The Essential Guide to Making it Work at Work

Author: Lee Carraher

Publisher: Routledge

ISBN: 1351861263

Category: Business & Economics

Page: 192

View: 316

As management ages and prepares to work longer than previous generations and Millennials join companies at steady rate, companies are suffering through tension and dissonance between Millennials and Boomers, and realizing that they can't just wait for management to age out to fix it. Finding productive ways to work across the generation gap is essential, and the organizations that do this well will have significant strategic advantages over those that don't. Millennials & Management: The Essential Guide to Making It Work at Work addresses a very real concern of large and small businesses nationwide: how to motivate, collaborate with, and manage the millennial generation, who now make up almost 50% of the American workforce. The key is to change Boomer attitudes from disbelief and derision to acceptance and respect without giving up work standards. Using real world examples, author Lee Caraher gives leaders data-driven steps to take to co-create a productive workplace for today and tomorrow.

Crowning the Customer

How To Become Customer-Driven

Author: Sen. Feargal Quinn

Publisher: The O'Brien Press

ISBN: 1847174507

Category: Business & Economics

Page: 160

View: 2097

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.

Crowning the Customer

How to Become Customer-driven

Author: Feargal Quinn

Publisher: O'Brien Press

ISBN: 9780862789527

Category: Customer services

Page: 160

View: 1481

'Crowning the Customer' is a practical, hands-on guide for people who run or work for businesses that have to deal with customers person-to-person.

How to Succeed at Retail

Winning Case Studies and Strategies for Retailers and Brands

Author: Keith Lincoln,Lars Thomassen

Publisher: Kogan Page Publishers

ISBN: 0749450169

Category: Business & Economics

Page: 207

View: 8029

Who are the world's best retail brands? Is there a formula for success you can learn from? How to Succeed at Retail helps you find the key factors that will make you successful. Building on the process introduced in the international bestseller Retailization, it begins by encouraging you to become 'retail obsessed' and to think strategically, creatively and operationally in a retail context. It then illustrates success in action with 25 winning international case studies that show you some inspirational ways forward. Fast paced and accessible, it concludes with an operational methodology which can be applied to any and every business. By introducing you to new ideas, winning cases and real tools, How to Succeed at Retail will help you to develop and implement an actionable brand vision. An accompanying website provides access to further case studies, strategies, tools and downloads.

Healing Myths, Healing Magic

Breaking the Spell of Old Illusions; Reclaiming Our Power to Heal

Author: Donald M. Epstein

Publisher: Amber-Allen Publishing

ISBN: 1934408204

Category: Health & Fitness

Page: 216

View: 8357

Healing Myths, Healing Magic examines the deeply ingrained stories, or myths, we commonly hold about how our bodies heal ¿ myths that can actually inhibit healing. In this breakthrough book, Epstein divides the healing myths into four categories: social, biomedical, religious, and new age. He exposes each myth individually, then suggests an alternative, or Healing Magic, to help us reclaim our body¿s natural ability to heal.

The 12 Stages of Healing

A Network Approach to Wholeness

Author: Donald M. Epstein,Nathaniel Altman

Publisher: New World Library

ISBN: 9781878424082

Category: Health & Fitness

Page: 225

View: 4043

An extraordinary New Approach to Healing the Mind and Body!

Principles of Knowledge Management: Theory, Practice, and Cases

Theory, Practice, and Cases

Author: Eliezer Geisler,Nilmini Wickramasinghe

Publisher: Routledge

ISBN: 1317415167

Category: Business & Economics

Page: 400

View: 9502

This text provides a comprehensive introduction to the new field of knowledge management. It approaches the subject from a management rather than a highly technical point of view, and provides students with a state-of-the-art survey of KM and its implementation in diverse organizations. The text covers the nature of knowledge (tacit and explicit), the origins and units of organizational knowledge, and the evolution of knowledge management in contemporary society. It explores the implementation and utilization of knowledge management systems, and how to measure their impact, outputs, and benefits. The book includes a variety of original case studies that illustrate specific situations in which the absence or existence of knowledge management systems has been crucial to the organization's actions. Charts and figures throughout help clarify more complex phenomena and classifications, and each chapter includes review questions and a comprehensive index.

Stadium Status

Taking Your Business to the Big Time

Author: John Brubaker

Publisher: Routledge

ISBN: 1351767879

Category: Business & Economics

Page: 160

View: 7994

Business as usual is ancient history. Large corporations, small businesses, entrepreneurs, and even CEOs and politicians must make the move from simply selling a product or service to delivering a mind-blowing customer experience. They have to learn to play at the level athletes and entertainers call stadium status. Stadium status is that elusive place every coach, athlete, entertainer, and performer strives to reach. It’s moving from being an opening act to the headliner, from performing on a small stage to the greatest stage in the largest venue possible: a sold out stadium. Everything starts from humble beginnings; talent and work ethic might get you in the game, but stadium status takes strategy – and that starts with a vision. John Brubaker shares his personal experiences as a successful radio personality, coach, and executive consultant, and reveals the strategies employed by country musicians, teams, and brands to build their fan base and separate themselves from the competition. He explains exactly how readers can implement these same tactics to achieve better results in their own endeavors. Stadium Status’ real-world examples demonstrate that gaining a fresh perspective and applying ideas from outside your industry are what will truly elevate your performance.

Leaving Detroit

A Memoir

Author: Louise Barfknecht

Publisher: Createspace Independent Publishing Platform

ISBN: 9781983940071


Page: 244

View: 6118

Detroit lies under a summer heat made even hotter by the remains of charred buildings from the 1967 riots. Louise and Bob, a young married couple, agree to leave for a more beautiful place. Why not Italy and why not see the world before they settle down? Louise convinces Bob to travel west across the Pacific to the Far East and central Asia toward Europe and Italy. When they arrive in Peshawar, Pakistan, the mood and temper of the trip has changed. It's Ramadan. They are tired and hungry. There is snow on the mountains. Winter approaches. They find no organized transportation and hitch a ride into Afghanistan with a druggie couple driving a beat up VW camper. Trouble begins. Worry becomes anxiety. Italy for Christmas was the plan. There are five thousand miles to go.

Scribner's Magazine

Author: Edward Livermore Burlingame,Robert Bridges,Alfred Dashiell,Harlan Logan

Publisher: N.A


Category: American periodicals

Page: N.A

View: 9076

Straight to the Heart of Genesis

60 Bite-Sized Insights

Author: Phil Moore

Publisher: Monarch Books

ISBN: 0857210017

Category: Religion

Page: 270

View: 1658

Straight to the Heart is a series of devotional commentaries for those who appreciate the insights and sound research found in commentaries but find scholarly writing dry and lacking in personal application. The books in the series do not cover the whole text, but focus on key sections which communicate the main themes of each book. Although the tone is light, the text is full of useful application and backed by substantial scholarship. Its clear, thought-provoking insights will feed both mind and soul.

The Awakening

9 Principles for Finding the Courage to Change Your Life

Author: Sidra Jafri

Publisher: Watkins Media Limited

ISBN: 1780288255

Category: Self-Help

Page: 256

View: 6265

Foreword by Anne Jirsch, Author of Create Your Perfect Future ‘Sidra Jafri is a fresh voice who lovingly opens the conversation about releasing our past and stepping into our future.’ Tori Hartman, bestselling author of the Chakra Wisdom Oracle Cards Wake up to your new life! It’s no accident you’ve picked up this book. It’s time for a change!Sidra Jafri is here to guide you through an incredible nine-step journey – The Awakening. She will empower you to let go of the past and your pre-programmed beliefs, and build the happy and fulfilling life of your dreams. Offering practical exercises and real-life case studies, each step is based on one of Sidra’s principles: Ask Quality Questions Work On You Awareness Is The Key Knowing Versus Owning Energy Is Everything No Judgment It Takes One To See One Nothing Is Missing Growth Is Inevitable The Principles of Awakening have already helped thousands of people from all walks of life create the life they want – now you can do it, too! Sidra Jafri is a highly successful intuitive healer. The personal trauma of leaving her arranged marriage inspired her to develop the Principles of Awakening. She now runs live events around the world to help people shift the issues holding them back in areas such as wealth, relationships and

The Flying Machine Book

Build and Launch 35 Rockets, Gliders, Helicopters, Boomerangs, and More

Author: Bobby Mercer

Publisher: Chicago Review Press

ISBN: 1613740891

Category: Juvenile Nonfiction

Page: 208

View: 4517

"Shows readers how to turn rubber bands, paper clips, straws, plastic bottles, and index cards into amazing, gravity-defying flyers. Each project contains a material list and detailed step-by-step instructions with photos. Mercer also includes explanations of the science behind each flyer, including concepts such as lift, thrust, and drag, the Bernoulli effect, and more"--