Program Evaluation and Performance Measurement

An Introduction to Practice

Author: James C. McDavid,Irene Huse,Laura R. L. Hawthorn

Publisher: SAGE Publications

ISBN: 145228959X

Category: Social Science

Page: 560

View: 8006

Program Evaluation and Performance Measurement: An Introduction to Practice, Second Edition offers an accessible, practical introduction to program evaluation and performance measurement for public and non-profit organizations, and has been extensively updated since the first edition. Using examples, it covers topics in a detailed fashion, making it a useful guide for students as well as practitioners who are participating in program evaluations or constructing and implementing performance measurement systems. Authors James C. McDavid, Irene Huse, and Laura R. L. Hawthorn guide readers through conducting quantitative and qualitative program evaluations, needs assessments, cost-benefit and cost-effectiveness analyses, as well as constructing, implementing and using performance measurement systems. The importance of professional judgment is highlighted throughout the book as an intrinsic feature of evaluation practice.

Program Evaluation & Performance Measurement

An Introduction to Practice

Author: James C. McDavid,Laura R. L. Hawthorn

Publisher: SAGE

ISBN: 9781412906685

Category: Social Science

Page: 477

View: 8650

Program Evaluation and Performance Measurement integrates performance measurement into evaluation practice and shows how the skills that are essential for building program evaluation expertise are also important foundations for performance measurement. The importance of sound professional judgment is highlighted throughout the book and the final chapter offers ways that evaluation professionals can develop their professional judgment. The text discusses the realities of organizational politics and incentives for managers and evaluators. It balances the importance of good evaluation methods with the resource and organizational constraints that almost always affect the choices that evaluators make as they do their work. The book does not assume a thorough understanding of research methods and design, instead guiding the reader through a systematic introduction to these topics. Nor does the book assume a knowledge of statistics, although there are some sections that do outline the role that statistics play in evaluations.

Using Performance Measurement to Improve Public and Nonprofit Programs

New Directions for Evaluation

Author: Kathryn E. Newcomer

Publisher: Jossey-Bass

ISBN: 9780787998462

Category: Psychology

Page: 102

View: 7195

Performance measurement is a very timely topic in the public and nonprofit sectors of the United States and in many countries around the world. Executive and legislative initiatives have required public managers to identify performance measures, set performance targets, and report on their progress toward meeting performance goals. Funders have similarly asked nonprofits to show results for the support provided them. Program managers and budget officers have eagerly sought help in designing performance measurement strategies and systems. Program evaluators can enhance current performance measurement efforts by bringing stakeholders together to clarify program goals and determine how best to report results.This volume critically reviews current design and use of performance measurement in public and nonprofit programs. The authors describe the context surrounding design and implementation of performance measurement systems, discuss best practices in performance measurement, and provide examples of the use of performance measurement in all levels of government and the nonprofit sector. This is the 75th issue of the quarterly journal New Directions for Evaluation.

Handbook of Practical Program Evaluation

Author: Kathryn E. Newcomer,Harry P. Hatry,Joseph S. Wholey

Publisher: John Wiley & Sons

ISBN: 1118893697

Category: Business & Economics

Page: 912

View: 5916

The leading program evaluation reference, updated with the latest tools and techniques The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs. Neatly integrating authoritative, high-level information with practicality and readability, this guide gives you the tools and processes you need to analyze your program's operations and outcomes more accurately. This new fourth edition has been thoroughly updated and revised, with new coverage of the latest evaluation methods, including: Culturally responsive evaluation Adopting designs and tools to evaluate multi-service community change programs Using role playing to collect data Using cognitive interviewing to pre-test surveys Coding qualitative data You'll discover robust analysis methods that produce a more accurate picture of program results, and learn how to trace causality back to the source to see how much of the outcome can be directly attributed to the program. Written by award-winning experts at the top of the field, this book also contains contributions from the leading evaluation authorities among academics and practitioners to provide the most comprehensive, up-to-date reference on the topic. Valid and reliable data constitute the bedrock of accurate analysis, and since funding relies more heavily on program analysis than ever before, you cannot afford to rely on weak or outdated methods. This book gives you expert insight and leading edge tools that help you paint a more accurate picture of your program's processes and results, including: Obtaining valid, reliable, and credible performance data Engaging and working with stakeholders to design valuable evaluations and performance monitoring systems Assessing program outcomes and tracing desired outcomes to program activities Providing robust analyses of both quantitative and qualitative data Governmental bodies, foundations, individual donors, and other funding bodies are increasingly demanding information on the use of program funds and program results. The Handbook of Practical Program Evaluation shows you how to collect and present valid and reliable data about programs.

Investment Performance Measurement

Evaluating and Presenting Results

Author: Philip Lawton, CFA,Todd Jankowski, CFA

Publisher: John Wiley & Sons

ISBN: 0470395028

Category: Business & Economics

Page: 970

View: 9187

Praise for Investment Performance Measurement "This volume contains the insights of more than fifty prominent authorities on performance measurement. It is a must-have, must-read book for anyone involved in measuring, analyzing, or explaining investment results." —John Schlifske, CFA, President and Chief Executive Officer, Russell Investments "Investment Performance Measurement: Evaluating and Presenting Results should be required reading for investors as well as investment performance professionals. This collection conveniently brings together some of the definitive texts on performance and risk analysis that are core to the investment profession." —Frances Barney, CFA, Managing Director, BNY Mellon Asset Servicing Performance & Risk Analytics "It is vitally important that performance analysts remain well versed in the academic work that has been published in their field. This book is unique in that it assembles some of the most important papers in the field of performance measurement into one volume. This book should be read by all performance analysts who are serious about advancing in their field." —Neil Riddles, CFA, CIPM, Hansberger Global Investors, Inc.

Measuring the Performance of Human Service Programs

Author: Lawrence L. Martin,Peter M. Kettner

Publisher: SAGE

ISBN: 141297061X

Category: Social Science

Page: 147

View: 6830

Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.

Public Program Evaluation

A Statistical Guide

Author: Laura Langbein

Publisher: Routledge

ISBN: 1315497883

Category: Business & Economics

Page: 290

View: 6381

First Published in 2007. Routledge is an imprint of Taylor & Francis, an Informa company.

Measuring Performance in Public and Nonprofit Organizations

Author: Theodore H. Poister

Publisher: John Wiley & Sons

ISBN: 047036517X

Category: Business & Economics

Page: 320

View: 7482

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

The Nonprofit Outcomes Toolbox

A Complete Guide to Program Effectiveness, Performance Measurement, and Results

Author: Robert M. Penna

Publisher: John Wiley & Sons

ISBN: 9781118044469

Category: Business & Economics

Page: 380

View: 6185

An invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results. Going beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations . An outstanding resource for organizational and program leaders interested in improving performance, there is nothing else like this work currently available. Shows how to identify and set meaningful, sustainable outcomes Illustrates how to track and manage with outcomes Offers guidance in assessing capacity, and using outcome-based communications Features a companion Web site with the tools found in this book Providing the tools and explanations needed to achieve program success, this book is a complete resource for the nonprofit, governmental, or philanthropic professional striving for greater effectiveness in programs or organizations.

Performance Evaluation

Proven Approaches for Improving Program and Organizational Performance

Author: Ingrid J. Guerra-LÃ3pez

Publisher: John Wiley & Sons

ISBN: 1119461200

Category: Education

Page: 320

View: 2451

Performance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-López, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement.

Performance Measurement, Reporting, Obstacles and Accountability

Recent Trends and Future Directions

Author: Paul G. Thomas

Publisher: ANU E Press

ISBN: 1920942793

Category: Performance

Page: 73

View: 761

Identifies the ways that politics enters into the creation of performance measurement systems, the selection of the official and unofficial aims of such systems, the selection of performance criteria and measures, the interpretation of findings, the responses to such findings and the implications of performance reporting.

Performance Measurement in Local Sustainability Policy

Author: Susan M. Opp,Samantha L. Mosier,Jeffery L. Osgood, Jr.

Publisher: Routledge

ISBN: 1351244256

Category: Political Science

Page: 280

View: 8891

Local officials are responsible for a number of important tasks that have a significant impact on the quality of life of most Americans. Arguably, the policy choices made by local governments in the United States more directly impact individual well-being than do the choices made at any other level of government. From zoning decisions to the creation of parks and the maintenance of sidewalks and trails, local governments are largely responsible for direct services to the public and can provide the necessary tools and skills to create an attractive and vibrant community. And yet one area of significant importance for both individuals and for the country as a whole, local sustainability, is a relatively new policy area for many American municipalities. For example, how many local governments are adopting sustainability policies and plans? How are those initiatives performing? Without an honest and robust examination of both the effectiveness and the efficiency of local sustainability policies, the success of the entire sustainability movement in the United States is uncertain. This book provides readers with a comprehensive understanding of what constitutes local sustainability and why it matters.? Focusing closely on environmental initiatives, economic development issues, and social equity concerns, each chapter offers both an account of the sustainability policies being adopted and a close exploration of the performance measurement activities of cities in that policy area. Readers are introduced to the metrics that American cities are using to measure the performance of their sustainability efforts, as well as benchmarks and comparison statistics that may be used to develop and evaluate the performance assessment efforts in their own sustainability programs. Students of public administration, urban planning, and political science – as well as public officials – will find this book useful to understand the complexity of sustainability and local government.

Practical Program Evaluation For Criminal Justice

Author: Gennaro F. Vito,George E. Higgins

Publisher: Routledge

ISBN: 1455775460

Category: Social Science

Page: 178

View: 2860

Practical Program Evaluation for Criminal Justice shows readers how to apply the principles of fiscal responsibility, accountability, and evidence-based practice to criminal justice reform plans. Unlike other policy-based texts, which tend to focus more on implementation than assessment, this book provides applicable, step-by-step instruction on determining an initiative's necessity prior to its adoption (reducing the risk of wasting resources), as well as how to accurately gauge its effectiveness during initial roll-out stages. The book gradually introduces basic data analysis procedures and statistical techniques, which, once mastered, can be used to prove or disprove a program's worth. Lastly, the book introduces the types of stakeholders who should review evaluation results for quick action, as well as how to best structure reports to ensure their buy-in. Individually examines every major evaluation type (as well as the benefits, concerns, and constraints of each), including needs, theory, process, outcome/impact, and cost efficiency Defines the precise data points each evaluation type requires, and the exact manner in which this data can be collected Demonstrates how different types of evaluations can be used together to provide clear information regarding a program's overall performance level Cites and makes use of real-world policy evaluations and vetted programs

Handbook of Training Evaluation and Measurement Methods

Author: Jack J. Phillips,Patricia Pulliam Phillips

Publisher: Routledge

ISBN: 1317632559

Category: Business & Economics

Page: 532

View: 627

Today’s economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits, and return on investment, this book provides a comprehensive reference for those who are learning about or implementing an evaluation system. This new edition is fully revised and updated to reflect current developments, with step-by-step guidance on a range of vital topics, including: Developing a results-based approach to HRD Evaluation design Data collection and measuring success Calculating program costs and ROI Increasing management support for HRD programs. With end-of-chapter discussion questions and an accompanying online Instructor Guide, this fourth edition provides sound theory and practical solutions. The Handbook of Training Evaluation and Measurement Methods is a complete and detailed reference guide suitable for HRD professionals and students in advanced courses in HRD, training evaluation, and program evaluation.

Transforming Performance Measurement

Rethinking the Way We Measure and Drive Organizational Success

Author: Dean Spitzer

Publisher: AMACOM

ISBN: 0814430090

Category: Business & Economics

Page: 256

View: 3784

It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Performance Evaluation and Attribution of Security Portfolios

Author: Bernd R. Fischer,Russ Wermers

Publisher: Academic Press

ISBN: 0080926525

Category: Business & Economics

Page: 724

View: 6282

Just how successful is that investment? Measuring portfolio performance requires evaluation (measuring portfolio results against benchmarks) and attribution (determining individual results of the portfolio's parts), In this book, a professor and an asset manager show readers how to use theories, applications, and real data to understand these tools. Unlike others, Fischer and Wermers teach readers how to pick the theories and applications that fit their specific needs. With material inspired by the recent financial crisis, Fischer and Wermers bring new clarity to defining investment success. Gives readers the theories and the empirical tools to handle their own data Features practice problems formerly from the CFA Program curriculum.

Performance Measurement

Getting Results

Author: Harry P. Hatry

Publisher: The Urban Insitute

ISBN: 9780877667346

Category: Political Science

Page: 326

View: 8053

Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book synthesizes more than two decades of Harry Hatry's pioneering work on performance measurement into a comprehensive guide. The author explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. He covers the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process.

Ten Steps to a Results-Based Monitoring and Evaluation System

A Handbook for Development Practitioners

Author: Jody Zall Kusek,Ray C. Rist

Publisher: World Bank Publications

ISBN: 0821389076

Category: Business & Economics

Page: 264

View: 9311

This Handbook provides a comprehensive ten-step model that will help guide development practitioners through the process of designing and building a results-based monitoring and evaluation system.