Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors’ shared experiences as mediators and organizational facilitators, this text demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management. Beginning with an introduction to conflict, the text examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the text take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations. Written in an academic yet reader-friendly style, this textbook is enjoyable and thought-provoking for both students and instructors. Case studies, examples, essay suggestions, discussion questions, etc support an interactive environment that optimizes learning opportunities. Instructors will find these features useful in the development of classroom discussions and assignments, while students will benefit from the opportunity to examine their own conflict behavior and enhance their skills in conflict management.
Theory and Practice
Author: Suzanne Mccorkle,Melanie Reese
Category: Language Arts & Disciplines
Facts101 is your complete guide to Personal Conflict Management. In this book, you will learn topics such as Basic probability and counting rules, Probability analysis for discrete data, Probability analysis in the normal distribution, and Theory and methods of statistical sampling plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.
Author: CTI Reviews
Publisher: Cram101 Textbook Reviews
Victimology: Crime Victimization and Victim Services¿ is a text written for undergraduate students that provides a broad overview of the theoretical basis of victimology, and the role of victimology in today's criminal justice system. This multidisciplinary approach to crime victimization, crime victims, and victim services includes chapters written by authors from a variety of disciplines: criminal justice and criminology, counseling, nursing, social work, nonprofit organizations, law, student affairs, and public policy. Within each chapter, chapter highlights provide more in-depth information on a central concept, spotlights on pioneers in the field, and real world applications that demonstrate how the topic is currently being addressed in communities across the country. The authors' goal was to provide a more holistic perspective that is grounded in how theories arose from the real world experiences of victims in one cohesive text.
Crime Victimization and Victim Services
Author: Idaho Coalition Against Sexual and Domestic Violence,Lisa Growette Bostaph,Danielle D. Swerin
Publisher: Wolters Kluwer Law & Business
Annotation Anger and Conflict Management: Leader's Guide offers conflict management advice to adults and teens in connection with its companion text for participants, Anger and Conflict Management: Personal Handbook. The techniques illustrated encourage users to turn their anger around to interact peacefully and productively with associates and family. Leaders learn how to help participants understand the purposes of anger and channel it into constructive and useful actions. The personal handbook is a guided journal with ideas, short stories, and questions for students to answer in writing, enabling them to examine their personal responses to life's typical anger-provoking situations at home, work, school, and elsewhere.
Author: Gerry Dunne
Publisher: Personhood Press
Category: Family & Relationships
Publisher: Guttman Development
Category: Conflict management
Provides a systematic approach to the management of organizational conflict.
Author: M. Afzalur Rahim
Publisher: Greenwood Publishing Group
Category: Business & Economics
PMBOK®, PRINCE2®, and Scrum are today's three most widely recognized project management standards. The most successful project managers know how to draw on all three, and often combine them to deliver their projects more effectively and efficiently. In Mastering Principles and Practices in PMBOK, Prince2, and Scrum, Jihane Roudias shows project managers how these methods complement each other, how to integrate them, and how to troubleshoot projects involving any or all of them. Roudias illuminates core project concepts, processes, and areas of knowledge in each methodology, guides you in synthesizing them, and reviews the types of difficulties you may encounter in each project process. Drawing on extensive personal experience, Roudias also emphasizes the importance of project risk management, monitoring, and evaluation systems – and demonstrates how to use them to make timely and informed decisions at every stage of your project. For every project management practitioner and student pursuing PMBOK/PMI, PRINCE2, and/or Scrum certification, or seeking to use these methodologies together to achieve better project performance.
Using Essential Project Management Methods to Deliver Effective and Efficient Projects
Author: Jihane Roudias
Publisher: FT Press
Category: Business & Economics
New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy. Developments in the management of individual and collective conflict at work are addressed, as are innovations in both unionized and non-union organizations and in the private and public sectors. New practices for managing conflict in organizations are set in the context of trends in workplace conflict and perspectives on how conflict should be understood and addressed. Part 1 examines the changing context of conflict management by addressing the main frameworks for understanding conflict management, the trend in conflict at work, developments in employment rights, and the influence of HRM on conflict management. Part 2 covers the main approaches to conflict management in organizations, addressing both conventional and alternative approaches to conflict resolution. Conventional grievance handling and third-party processes in conflict resolution are examined as well as the main ADR practices, including conflict management in non-union firms, the role of the organizational ombudsman, mediation, interest-based bargaining, line and supervisory management, and the concept of conflict management systems. Part 3 presents case studies of exemplars and innovators in the field, covering mediation in the US postal service, interest-based bargaining at Kaiser-Permanente, 'med-arb' in the New Zealand Police, and judicial mediation in UK employment tribunals. Part 4 covers international developments in conflict management in Germany, Japan, The United States, Australia, New Zealand, the United Kingdom and China. This Handbook gives a comprehensive overview of this growing field, which has seen an huge increase in programmes of study in university business and law schools and in executive education programmes.
Author: William K. Roche,Paul Teague,Alexander J. S. Colvin
Publisher: OUP Oxford
Category: Business & Economics
After a research survey, the expert authors examined the comon causes of workplace conflict in libraries. The authors have developed 17 scenarios of conflict, along with realistic ways to manage them.
Strategies for a Positive, Productive Workplace
Author: Jack G. Montgomery,Eleanor I. Cook,Patricia Jean Wagner,Glenda T. Hubbard
Publisher: American Library Association
Category: Language Arts & Disciplines
This book examines the impact of gender on the choice of conflict management styles of managers in Bangladesh. It explores the influence of contextual factors, including the present socio-cultural and economic changes taking place in Bangladesh, on the choice of conflict management styles of managers in Bangladesh and the factors that might create gender differences in managerial styles. In doing so, the book includes factors such as age, education, managerial hierarchy, gender role orientation, and gender stereotyped organisational environment, as well as biological sex. The book suggests that exhibiting socially expected roles and using conflict management modes do not occur in vacuums. Both factors are intensely affected by socio-cultural expectations governed by a rigid patriarchal system, organisational processes, and the magnitude of individuals’ unsatisfied needs. All these factors in various combinations affect the managerial styles of managers, and female managers imitate the well-accepted male managerial styles as a survival mechanism in the workplace. This results in no apparent gender differences in the preference of conflict management styles among managers, though the reasons for choosing a particular style may not be the same for females and males. This book also asserts that globally, organisations are steadily moving away from a mechanistic approach to a more humanistic approach, and with this changing management trend organisations have started appreciating the much-condemned 'feminine quality of relationship-oriented managerial style'. The book maintains that this gradual shift is also taking place in Bangladeshi organisations for certain jobs and organisations, and females are becoming sought-after employees. The cumulative effects of all these rapid changes transforming the socio-economic and socio-cultural expectations of the Bangladeshi population are leading to calls for urgent attention to the study of their long-term effects on patriarchy and gender relations in the workplace. This book is a step forward in that direction.
Author: Khair Jahan Sogra
Publisher: Cambridge Scholars Publishing
Category: Social Science
This book serves primarily as a field guide and curriculum for organisations training personnel for conflict management missions abroad. Currently, a gap exists between practitioners and academia in the field of conflict management and peacebuilding. Few practitioners have studied conflict management, and few academics have experience as field workers. Conflict literature contains a range of important insights and analyses, but is useful only to a limited degree to practitioners. This book provides practitioners with a much needed guidebook which is easy to understand, academically solid and which identifies with their mission and helps them relate to real-time challenges in the field. The book focuses on a number of case studies, including peacebuilding efforts in East Timor, and offers a range of practical advice for persons about to embark on a mission, from the receipt of an appointment to establishment in the field and encountering the realities and practical challenges that handling conflicts may imply. This book will be of much interest to students of conflict management, peacebuilding and conflict resolution, as well as practitioners in the field.
A field guide
Author: Olav Ofstad
Category: Political Science
Since the end of the Cold War, conflict prevention and resolution, peacekeeping and peacebuilding have risen to the top of the international agenda. The second edition of this hugely popular text charts the development of the field from its pioneers to its contemporary exponents and offers an assessment of its achievements and the challenges it faces in today′s changed security environment. Existing material has been thoroughly updated and new chapters added on peacebuilding from below, reconciliation, responses to terror, gender issues, the ethics of intervention, dialogue, discourse and disagreement, culture and conflict resolution, and future directions for the field. the authors argue that a new form of cosmopolitan conflict resolution is emerging, which offers a hopeful means for human societies to transcend and celebrate their differences. Part I offers a comprehensive survey of the theory and practice of conflict resolution. Part II enters into the controversies that have surrounded conflict resolution as it has become part of the mainstream. Contemporary Conflict Resolution is essential reading for students of peace and security studies, conflict management and international politics, as well as those working in non–government organizations or think–tanks.
The Prevention, Management and Transformation of Deadly Conflicts
Author: Oliver Ramsbotham,Tom Woodhouse,Hugh Miall
A Case Study on Conflicts, Institutions and Policy Networks in Burkina Faso
Author: Maria Brockhaus
Publisher: Cuvillier Verlag
Category: Conflict management
In one comprehensive volume, The Center for Creative Leadership provides the accumulated expertise of its faculty cultivated over the past thirty years. This revised edition includes new chapters on leadership in teams, global leadership, and leading through transitions, as well as a new ancillary website that contains chapters that were removed from 2nd and 3rd edition as well as practical tools and resources. Written for HR consultants and leadership development professionals within and all types of organizations.
Author: Ellen Van Velsor,Cynthia D. McCauley,Marian N. Ruderman
Publisher: John Wiley & Sons
Category: Business & Economics
Now available in paperback, this two-volume work is intended to help readers develop powerful new ways of thinking about organizational principles, and apply them to policy-making and management in colleges and universities. The book is written with two audiences in mind: administrative and faculty leaders in institutions of higher learning, and students (both doctoral and Master's degree) studying to become upper-level administrators, leaders, and policy makers in higher education. It systematically presents a range of theories that can be applied to many of the difficult management situations that college and university leaders encounter. It provides them with the theoretical background to knowledgeably evaluate the many new ideas that emerge in the current literature, and in workshops and conferences. The purpose is to help leaders develop their own effective management style and approaches, and feel confident that their actions are informed by appropriate theory and knowledge of the latest research in the field. Without theory, organizational leaders are forced to treat each problem that they encounter as unique–as if it were a first-time occurrence. While leaders may have some experience with a particular issue, their solutions are usually not informed by the accumulated wisdom of others who have already encountered and resolved similar situations. The authors approach the theory of the organization and administration of colleges and universities from three quite different perspectives, or paradigms, each relying on different assumptions about the “reality” of organizational life in colleges and universities. The positivist paradigm–primarily an omnibus systems theory–integrates the chapters into a comprehensive, yet easily accessible whole. Social constructionism, the second paradigm, is introduced in each chapter to illuminate the difficulty of seeking and finding meaningful consensus on problems and policies, while also addressing important ethical issues that tend to be overlooked in leadership thought and action. The third paradigm, postmodernism, draws attention to difficulties of logic and communication under the constraints of strictly linear thinking that “authorities” at all levels attempt to impose on organizations. This “multiple paradigm” approach enables readers to become more cognizant of their own assumptions, how they may differ from those of others in their organization, and how those differences may both create difficulties in resolving problems and expand the range of alternatives considered in organizational decision making. The book offers readers the tools to balance the real-world needs to succeed in today’s challenging and competitive environment with the social and ethical aspirations of all its stakeholders and society at large. The authors’ aim is to elucidate how administration can be made more efficient and effective through rational decision-making while also respecting humanistic values. This approach highlights a range of phenomena that require attention if the institution is ultimately to be considered successful.
Theories for Effective Policy and Practice
Author: James L. Bess,Jay R. Dee
Publisher: Stylus Publishing, LLC
Teachers are renowned for putting their own needs last and, although this is a natural response in the short term, the long-term consequences can be damaging to their health and wellbeing. This book will help teachers evaluate their life and work in order to become more fulfilled and productive. It provides insights into many aspects of wellbeing and it analyzes exactly what makes people happy and content. The book also presents a series of challenges for practicing the outlined strategies.
Author: Deb Ferguson
Publisher: Aust Council for Ed Research
Publisher: DIANE Publishing
Named a 2013 Doody's Essential Purchase! "I have not found another book like this with such detailed and comprehensive information in a multitude of areas. It will be a great help to nurse managers." Score: 97, 5 Stars--Doody's Medical Reviews "This work is more than a mere academic attempt to define basic management concepts, but rather is a robust toolkit, providing real-life examples and experiences coupled with actual tools and techniques, allowing novice nurse managers to understand concepts such as supply chain management, financial management, and labor and productivity modeling. Additionally, this book serves as a roadmap to the successful implementation of these concepts. I think the author can be confident that there will be many grateful nurse leaders who will have gained a broader perspective of their evolving role, and about how to best implement those practices." Robert Doyle, BSN, MS Managing Director National Supply Chain Practice Leader Navigant Consulting Nurse managers often assume their positions without sufficient knowledge of the nuts and bolts of managing staff and supplies. This volume provides time-tested tools, templates, and guidance that new nurse managers, administrators, and educators can use immediately to effectively manage staff and supplies while promoting quality patient care. It provides strategies for resolving common issues that can be easily adapted to individual situations and it illustrates how specific departmental needs fit into an overall operational picture. The book covers in detail all aspects of supply management, including the budgeting skills required for cost-effective purchases and supply utilization, and department budgeting. It provides tools for labor and productivity issues, including staffing models that facilitate waste reduction and increased efficiency. Strategies for effective communication with staff, colleagues, and senior management are presented, along with techniques for successful design and facilitation of meetings, conflict resolution, time management, and a working knowledge of health care finance. Case studies illustrate best approaches and successful resolutions to a variety of management challenges. Key Features: Provides time-tested tools for the daily business of nurse management Offers proven strategies and formulas that can be easily adapted and put to work immediately Includes step-by-step education on budget and finance within the health care industry Builds leadership skills through communication models and facilitation/presentation guides Clarifies complex budgetary and management issues without technical jargon
A Toolkit for Success
Author: Nancy Bateman, RN, BSN
Publisher: Springer Publishing Company
This book contains a collection of writings by Dr. David Brown for his students, patients and family. The unifying purpose to the collection is in turning self-defeating attitudes into those more in one's best interest. Dr. Brown holds a Master's Degree in Counseling and a Ph.D. in Human Behavior. He is board certified by the National Academy of Certified Mental Health Counselors and the National Board of Certified Counselors. Having previously been a private practice family psychologist, and director of an adolescent drug rehab center, Dr. Brown is currently a Professor of Psychology at Hodges University in Fort Myers, Florida. His experience stems from more than forty years of successful encounters with troubled teens, couples with marital problems, managers 'unable to cope', and individuals with substance addiction, anxiety and depression. He has lectured nationally on topics such as stress management, Rational Emotional Behavior Therapy (REBT), and the rational use of hypnosis. He has presented workshops on rational living, stress management, conflict resolution and problem solving to industrial managers, school psychologists, college students, counselors and administrators with exciting success. This book is meant to cause human beings to think seriously about themselves and the world around them. The stories, students' comments and Doc's responses are reasons to consider the anatomy of our attitudes.
Author: David A. Brown,Ph. D. David a. Brown