Critical Conversations in Healthcare: Scripts & Techniques for Eeffective Interprofessional & Patient Communication

Author: Cheri Clancy

Publisher: Sigma Theta Tau

ISBN: 1938835468

Category: Medical

Page: 304

View: 3945

Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don’ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families.

Building a Culture of Ownership in Healthcare

Author: Joe Tye,Bob Dent

Publisher: Sigma Theta Tau

ISBN: 1945157178

Category: Medical

Page: 302

View: 4891

Using construction as their metaphor, authors Joe Tye and Bob Dent make a compelling case that an organization’s invisible architecture – a foundation of core values, a superstructure of organizational culture, and the interior finish of workplace attitude – is no less important than its visible architecture. Further, they assert that culture will not change unless people change, and people will not change unless they are inspired to do so and given the right tools. Building a Culture of Ownership in Healthcare takes readers on a journey from accountability to ownership providing a proven model, strategies, and practical solutions to help improve organizational culture in the healthcare setting. Learn how investing in your organization and your people can enable a significant, successful change in productivity; employee engagement; nurse satisfaction, recruitment, and retention; quality of care; patient satisfaction; and financial outcomes.

Home Care Nursing: Surviving in an Ever-Changing Care Environment

Author: Tina M. Marrelli

Publisher: Sigma Theta Tau

ISBN: 1940446716

Category: Medical

Page: 432

View: 2605

Tina M. Marrelli’s new book, Home Care Nursing: Surviving in an Ever-Changing Care Environment is a practical and comprehensive guidebook written concisely and without jargon or insider acronyms, making the book accessible to anyone whose work is connected to home care nursing services. Designed to provide chapters as stand-alone resources for readers with previous experience seeking updated guidance, Home Care Nursing is also an excellent guide for course or orientation material. Each chapter is packed with practical questions, discussion topics, and additional resources, such as a complete Medicare Benefit Policy for reference. Additionally, offering more than just an overview of the healthcare and home care markets, this book discusses the unique practice setting and environment of home care nursing, the laws regulations, and quality, and how to make the leap into the field, document your home visit, and improve your professional growth and development.

The Power of Ten, Second Edition: A Conversational Approach to Tackling the Top Ten Priorities in Nursing

Author: Susan B. Hassmiller,Jennifer S. Mensik

Publisher: Sigma Theta Tau

ISBN: 1940446759

Category: Medical

Page: 240

View: 4387

In 2011, The Honor Society of Nursing, Sigma Theta Tau International’s editors asked 30 global nurse leaders to identify 10 of the most critical issues in the profession. The result was the first edition of The Power of Ten, a collection of essays and data- and talking points that explored the obstacles nurses faced. The book challenged long-held beliefs that were stymying progress and invited readers to join the conversation about how to move nursing forward. The time has come to revisit and revise those issues and drive the conversation even further to support real change and progress in the profession. In this all-new edition, Susan B. Hassmiller and Jennifer S. Mensik connected with more than 50 national and international nurse leaders to survey the most pressing issues in the profession. From that feedback, they arrived at a new list of priorities. Through essays, action items, discussion points, and data, The Power of Ten, Second Edition, will help nurses question, converse, and lead the way into the future of nursing.

Cultural Sensibility in Healthcare: A Personal & Professional Guidebook

Author: Sally N. Ellis Fletcher

Publisher: Sigma Theta Tau

ISBN: 1937554953

Category: Medical

Page: 172

View: 9554

The healthcare workforce and landscape continues to evolve with the ongoing education systems forming in foreign countries and immigration and foreign employment continuing to grow in the United States. Every heath care provider and patient is challenged with cultural competency and acceptance on a daily basis. Often times our own prejudices and beliefs have great potential to interfere with effective health care interactions when what is truly important is providing the best patient care possible. There is much discussion around cultural sensitivity and cultural expertise, but now the discussion has shifted to cultural sensibility, which is a deliberate behavior that proactively provides an enriched provider consumer/patient interaction, where the health care provider acknowledges cultural issues and situations through thoughtful reasoning, responsiveness, and discreet (attentive, considerate, and observant) interactions. In this highly practical and informative handbook, author Sally Ellis Fletcher offers healthcare providers a process that encourages them to first consider their own attitudes, biases, beliefs, and prejudices through self-reflection. Cultural Sensibility in Healthcare challenges readers to examine cultural issues beyond just theory and to instead explore culture as it affects your professional role thus creating culturally sensibility health care encounters.

When Nurses Hurt Nurses

Recognizing and Overcoming the Cycle of Nurse Bullying

Author: Cheryl Dellasega

Publisher: Sigma Theta Tau

ISBN: 1935476564

Category: Business & Economics

Page: 225

View: 3294

"Bullying among nurses is a vexing and serious problem within the profession - a problem that has the potential to destroy a nurse's morale, interfere with the ability to trust colleagues and erode quality of care. When Nurses Hurt Nurses: Recognizing and Overcoming the Cycle of Nurse Bullying confronts this problem by examining the causes and providing ways to diffuse a confrontational situation. ... Dellasega delves into the history of nurse bullying, provides theories about its causes and offers sample dialogues to diffuse violent situations as well as ways to create a positive work environment. "--Publisher.

Caritas Coaching

A Journey Toward Transpersonal Caring For Informed Moral Action In Healthcare

Author: Sara Horton- Deutsch,Jan Anderson

Publisher: Sigma

ISBN: 1945157291

Category: Medical

Page: 352

View: 8137

Historically, nurses have been the source of heart and healing in the healthcare system. But today’s care providers have little opportunity to make sense of their own experiences[md]let alone be fully present for others. Nurses and other care providers are often ill-prepared for the heavy toll of their day-to-day workload and find themselves at a crossroads: accept things the way they are or search for a different way. Through stories of caring moments, transpersonal journeys, and ongoing evolution, Caritas Coaching provides nurses and other caregivers a deep, intimate look at how to integrate Caring Science into their practice. Caring Science offers a scientific and philosophical context to explore, describe, and research human healing – ultimately providing a path for bringing care back into healthcare. By integrating Caring Science into their practice, nurses can balance information and technology with the human side of healthcare.

The Nurse Manager’s Guide to Budgeting & Finance, 2nd Edition

Author: Al Rundio

Publisher: Sigma Theta Tau

ISBN: 1940446589

Category: Medical

Page: 248

View: 2515

This is the fully revised and updated second edition of STTI’s popular handbook for nurse managers. Nurse managers deal with the economic reality of patient-staffing ratios, reports, and accountants. Acronyms such as FTEs and ADCs can feel like a foreign language many new managers haven’t learned yet. This book provides practical tools, tips, and strategies that will help one be a successful nurse manager, including details about how key legislation affects the budgeting process.

Transforming Health Care Scheduling and Access

Getting to Now

Author: Institute of Medicine,Committee on Optimizing Scheduling in Health Care

Publisher: National Academies Press

ISBN: 0309339227

Category: Medical

Page: 154

View: 946

According to Transforming Health Care Scheduling and Access, long waits for treatment are a function of the disjointed manner in which most health systems have evolved to accommodate the needs and the desires of doctors and administrators, rather than those of patients. The result is a health care system that deploys its most valuable resource--highly trained personnel--inefficiently, leading to an unnecessary imbalance between the demand for appointments and the supply of open appointments. This study makes the case that by using the techniques of systems engineering, new approaches to management, and increased patient and family involvement, the current health care system can move forward to one with greater focus on the preferences of patients to provide convenient, efficient, and excellent health care without the need for costly investment. Transforming Health Care Scheduling and Access identifies best practices for making significant improvements in access and system-level change. This report makes recommendations for principles and practices to improve access by promoting efficient scheduling. This study will be a valuable resource for practitioners to progress toward a more patient-focused "How can we help you today?" culture.

Complete Nurse's Guide to Diabetes Care

Author: Belinda B Childs,Marjorie Cypress,Geralyn Spollett

Publisher: American Diabetes Association

ISBN: 158040717X

Category: Health & Fitness

Page: 600

View: 9364

The third edition of the Complete Nurse's Guide to Diabetes Care is a comprehensive resource for all nurses who work with diabetes patients. Inside, readers will find expert advice on: The evolution of the nurse's roles in diabetes care and education Recent research on complications and associated diseases Practical issues, such as the effects of anxiety, depression, and polypharmacy Updated guidelines for nutrition therapy and physical activity How diabetes affects women, children, and the elderly An extensive resources section featuring contact information for useful organizations and essential patient care The Complete Nurses Guide to Diabetes Care, 3rd Edition, gives nurses the tools they need to give quality care to the person with diabetes.

Interprofessional Teamwork for Health and Social Care

Author: Scott Reeves,Simon Lewin,Sherry Espin,Merrick Zwarenstein

Publisher: John Wiley & Sons

ISBN: 1444347799

Category: Medical

Page: 208

View: 1421

PROMOTING PARTNERSHIP FOR HEALTH This book forms part of a series entitled Promoting Partnership for Health publishedin association with the UK Centre for the Advancement of Interprofessional Education (CAIPE). The series explores partnership for health from policy, practice and educational perspectives. Whilst strongly advocating the imperative driving collaboration in healthcare, it adopts a pragmatic approach. Far from accepting established ideas and approaches, the series alerts readers to the pitfalls and ways to avoid them. DESCRIPTION Interprofessional Teamwork for Health and Social Care is an invaluable guide for clinicians, academics, managers and policymakers who need to understand, implement and evaluate interprofessional teamwork. It will give them a fuller understanding of how teams function, of the issues relating to the evaluation of teamwork, and of approaches to creating and implementing interventions (e.g. team training, quality improvement initiatives) within health and social care settings. It will also raise awareness of the wide range of theories that can inform interprofessional teamwork. The book is divided into nine chapters. The first 'sets the scene' by outlining some common issues which underpin interprofessional teamwork, while the second discusses current teamwork developments around the globe. Chapter 3 explores a range of team concepts, and Chapter 4 offers a new framework for understanding interprofessional teamwork. The next three chapters discuss how a range of range of social science theories, interventions and evaluation approaches can be employed to advance this field. Chapter 8 presents a synthesis of research into teams the authors have undertaken in Canada, South Africa and the UK, while the final chapter draws together key threads and offers ideas for future of teamwork. The book also provides a range of resources for designing, implementing and evaluating interprofessional teamwork activities.

Advancing Your Career

Concepts of Professional Nursing

Author: Rose Kearney-Nunnery

Publisher: F A Davis Company

ISBN: 9780803628069

Category: Medical

Page: 414

View: 2518

Build upon your prior nursing experiences with all of the concepts you need to progress from RN to BSN and beyond. The new edition of this text will give you the guidance you need to take your career to the next level. From new and timely topics such as JCAHO safety initiatives to health care reform and global issues, this text is ideal for pursuing ongoing education and reaching the next level of professional practice.

The Checklist Manifesto

How to Get Things Right

Author: Atul Gawande

Publisher: Metropolitan Books

ISBN: 9781429953382

Category: Medical

Page: 224

View: 1582

The New York Times bestselling author of Better and Complications reveals the surprising power of the ordinary checklist We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies—neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us from Austria, where an emergency checklist saved a drowning victim who had spent half an hour underwater, to Michigan, where a cleanliness checklist in intensive care units virtually eliminated a type of deadly hospital infection. He explains how checklists actually work to prompt striking and immediate improvements. And he follows the checklist revolution into fields well beyond medicine, from disaster response to investment banking, skyscraper construction, and businesses of all kinds. An intellectual adventure in which lives are lost and saved and one simple idea makes a tremendous difference, The Checklist Manifesto is essential reading for anyone working to get things right.

Communication in Healthcare

Author: Karen Bryan

Publisher: Peter Lang

ISBN: 9783039111220

Category: Language Arts & Disciplines

Page: 379

View: 889

Communication within the context of health and social care faces many challenges. Our understanding of how language and communication information is processed by the brain is increasing our awareness of the complexities involved and the influence of normal ageing on communication processing. Care systems are becoming more complex and service users demand more information and choice. At the same time, the range of service users encountered by practitioners includes more people with varied language backgrounds, and greater language and cultural diversity is occurring among health and social care staff. This volume explores current challenges to achieving effective communication in health and social care. It outlines how practitioners communicate, innovative methods for teaching communication skills, and methodologies to include children and people with communication difficulties in research and in consultation processes about healthcare. Particular communication issues, within the context of healthcare, for population groups such as older people, asylum seekers, young offenders and people with mental health problems are also addressed.

Healthcare Professionalism

Improving Practice through Reflections on Workplace Dilemmas

Author: Lynn V. Monrouxe,Charlotte E. Rees

Publisher: John Wiley & Sons

ISBN: 1119044464

Category: Medical

Page: 272

View: 5111

Healthcare Professionalism: Improving Practice through Reflections on Workplace Dilemmas provides the tools and resources to help raise professional standards within the healthcare system. Taking an evidence and case-based approach to understanding professional dilemmas in healthcare, this book examines principles such as applying professional and ethical guidance in practice, as well as raising concerns and making decisions when faced with complex issues that often have no absolute right answer. Key features include: Real-life dilemmas as narrated by hundreds of healthcare students globally A wide range of professionalism and inter-professionalism related topics Information based on the latest international evidence Using personal incident narratives to illustrate these dilemmas, as well as regulatory body professionalism standards, Healthcare Professionalism is an invaluable resource for students, healthcare professionals and educators as they explore their own professional codes of behaviour.

Improving Diagnosis in Health Care

Author: National Academies of Sciences, Engineering, and Medicine,Institute of Medicine,Board on Health Care Services,Committee on Diagnostic Error in Health Care

Publisher: National Academies Press

ISBN: 0309377692

Category: Medical

Page: 472

View: 7934

Getting the right diagnosis is a key aspect of health care - it provides an explanation of a patient's health problem and informs subsequent health care decisions. The diagnostic process is a complex, collaborative activity that involves clinical reasoning and information gathering to determine a patient's health problem. According to Improving Diagnosis in Health Care, diagnostic errors-inaccurate or delayed diagnoses-persist throughout all settings of care and continue to harm an unacceptable number of patients. It is likely that most people will experience at least one diagnostic error in their lifetime, sometimes with devastating consequences. Diagnostic errors may cause harm to patients by preventing or delaying appropriate treatment, providing unnecessary or harmful treatment, or resulting in psychological or financial repercussions. The committee concluded that improving the diagnostic process is not only possible, but also represents a moral, professional, and public health imperative. Improving Diagnosis in Health Care a continuation of the landmark Institute of Medicine reports To Err Is Human (2000) and Crossing the Quality Chasm (2001) finds that diagnosis-and, in particular, the occurrence of diagnostic errorsâ€"has been largely unappreciated in efforts to improve the quality and safety of health care. Without a dedicated focus on improving diagnosis, diagnostic errors will likely worsen as the delivery of health care and the diagnostic process continue to increase in complexity. Just as the diagnostic process is a collaborative activity, improving diagnosis will require collaboration and a widespread commitment to change among health care professionals, health care organizations, patients and their families, researchers, and policy makers. The recommendations of Improving Diagnosis in Health Care contribute to the growing momentum for change in this crucial area of health care quality and safety.

Communication Skills In Medicine

Author: Charles R. K. Hind

Publisher: BMJ Books

ISBN: 9780727911520

Category: Medical

Page: 186

View: 4055

Little training is given to doctors in breaking bad news to patients and their families. Stories of heartless behaviour by doctors ill-equipped for the task are rife. This user friendly book will help all health care workers to face the situation more confidently. Written by specialists in each field, it provides practical guidance on all types of situations

Health IT and Patient Safety:

Building Safer Systems for Better Care

Author: Committee on Patient Safety and Health Information Technology,Board on Health Care Services,Institute of Medicine

Publisher: National Academies Press

ISBN: 0309221129

Category: Computers

Page: 211

View: 1266

IOM's 1999 landmark study To Err is Human estimated that between 44,000 and 98,000 lives are lost every year due to medical errors. This call to action has led to a number of efforts to reduce errors and provide safe and effective health care. Information technology (IT) has been identified as a way to enhance the safety and effectiveness of care. In an effort to catalyze its implementation, the U.S. government has invested billions of dollars toward the development and meaningful use of effective health IT. Designed and properly applied, health IT can be a positive transformative force for delivering safe health care, particularly with computerized prescribing and medication safety. However, if it is designed and applied inappropriately, health IT can add an additional layer of complexity to the already complex delivery of health care. Poorly designed IT can introduce risks that may lead to unsafe conditions, serious injury, or even death. Poor human-computer interactions could result in wrong dosing decisions and wrong diagnoses. Safe implementation of health IT is a complex, dynamic process that requires a shared responsibility between vendors and health care organizations. Health IT and Patient Safety makes recommendations for developing a framework for patient safety and health IT. This book focuses on finding ways to mitigate the risks of health IT-assisted care and identifies areas of concern so that the nation is in a better position to realize the potential benefits of health IT. Health IT and Patient Safety is both comprehensive and specific in terms of recommended options and opportunities for public and private interventions that may improve the safety of care that incorporates the use of health IT. This book will be of interest to the health IT industry, the federal government, healthcare providers and other users of health IT, and patient advocacy groups.

Delivering High-Quality Cancer Care

Charting a New Course for a System in Crisis

Author: Committee on Improving the Quality of Cancer Care: Addressing the Challenges of an Aging Population,Board on Health Care Services,Institute of Medicine

Publisher: National Academies Press

ISBN: 9780309286602

Category: Medical

Page: 367

View: 6960

In the United States, approximately 14 million people have had cancer and more than 1.6 million new cases are diagnosed each year. However, more than a decade after the Institute of Medicine (IOM) first studied the quality of cancer care, the barriers to achieving excellent care for all cancer patients remain daunting. Care often is not patient-centered, many patients do not receive palliative care to manage their symptoms and side effects from treatment, and decisions about care often are not based on the latest scientific evidence. The cost of cancer care also is rising faster than many sectors of medicine--having increased to $125 billion in 2010 from $72 billion in 2004--and is projected to reach $173 billion by 2020. Rising costs are making cancer care less affordable for patients and their families and are creating disparities in patients' access to high-quality cancer care. There also are growing shortages of health professionals skilled in providing cancer care, and the number of adults age 65 and older--the group most susceptible to cancer--is expected to double by 2030, contributing to a 45 percent increase in the number of people developing cancer. The current care delivery system is poorly prepared to address the care needs of this population, which are complex due to altered physiology, functional and cognitive impairment, multiple coexisting diseases, increased side effects from treatment, and greater need for social support. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis presents a conceptual framework for improving the quality of cancer care. This study proposes improvements to six interconnected components of care: (1) engaged patients; (2) an adequately staffed, trained, and coordinated workforce; (3) evidence-based care; (4) learning health care information technology (IT); (5) translation of evidence into clinical practice, quality measurement and performance improvement; and (6) accessible and affordable care. This report recommends changes across the board in these areas to improve the quality of care. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis provides information for cancer care teams, patients and their families, researchers, quality metrics developers, and payers, as well as HHS, other federal agencies, and industry to reevaluate their current roles and responsibilities in cancer care and work together to develop a higher quality care delivery system. By working toward this shared goal, the cancer care community can improve the quality of life and outcomes for people facing a cancer diagnosis.