Become ITIL Foundation Certified in 7 Days

Learning ITIL Made Simple with Real-life Examples

Author: Abhinav Krishna Kaiser

Publisher: Apress

ISBN: 1484221648

Category: Computers

Page: 251

View: 4311

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

Become ITIL Foundation Certified in 7 Days

Learning ITIL Made Simple with Real-life Examples

Author: Abhinav Kaiser

Publisher: Apress

ISBN: 9781484221631

Category: Computers

Page: 262

View: 1949

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience. /div

ITIL Foundation Exam Study Guide

Author: Liz Gallacher,Helen Morris

Publisher: John Wiley & Sons

ISBN: 1119943647

Category: Computers

Page: 408

View: 3823

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL For Dummies

Author: Peter Farenden

Publisher: John Wiley & Sons

ISBN: 1119950139

Category: Business & Economics

Page: 370

View: 9811

Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

ITIL Intermediate Certification Companion Study Guide

Intermediate ITIL Service Capability Exams

Author: Helen Morris,Liz Gallacher

Publisher: John Wiley & Sons

ISBN: 1119012260

Category: Computers

Page: 720

View: 8092

The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

IT Service Management

A Guide for ITIL Foundation Exam Candidates

Author: Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury

Publisher: BCS, The Chartered Institute for IT

ISBN: 1906124930

Category: Computer technical support

Page: 200

View: 1193

ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

Introduction to the ITIL Service Lifecycle

Author: Office of Government Commerce

Publisher: The Stationery Office

ISBN: 9780113311316

Category: Business & Economics

Page: 238

View: 2151

This official introduction is a gateway to ITIL. it explains the basic concept of it Service Management (ITSM) And The place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. it also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

100 ITIL Foundation Exam Questions

Author: Brady Orand

Publisher: Brady Orand

ISBN: 1466365196

Category: Study Aids

Page: 110

View: 3992

Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam.

ITIL Foundation All-in-One Exam Guide

Author: Jim Davies

Publisher: McGraw Hill Professional

ISBN: 0071842136

Category: Computers

Page: 450

View: 2889

Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference. ITIL Foundation All-in-One Exam Guide takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL. Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you’re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges. ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant Jim Davies, ITSM UK’s 2013 Trainer of the Year and ITIL Champion provides his “10 Commandments” of IT Service Management

Learn C# in 7 days

Get up and running with C# 7 with async main, tuples, pattern matching, LINQ, regex, indexers, and more

Author: Gaurav Aroraa

Publisher: Packt Publishing Ltd

ISBN: 178712715X

Category: Computers

Page: 306

View: 1561

Learn C# in 7 days with practical examples, build a foundation for C# programming, and boost your skills to an advanced level About This Book Learn the basics of C# in 7 days Works as a reference guide describing the major features of C# Build easy and simple code through real-world example scenarios Who This Book Is For The book is for aspiring developers and absolute novices who want to get started with the world of programming. You do not need any knowledge of C# for this book. What You Will Learn Understand and set up the .NET environment Code in C# using the Visual Studio 2017 RC (preferable community edition) IDE Define variables, syntax, control flows, statements, and arrays etc through examples Understand the concepts of Object-Oriented Programming using C# Get acquainted with attributes, collection, generics, and LINQ Get your hands on class members such as Modifiers, Methods, Properties, Indexers, File I/O, Exception Handling, and Regex Build a real-world application using C# 7 In Detail This book takes a unique approach to teach C# to absolute beginners. You'll learn the basics of the language in seven days. It takes a practical approach to explain the important concepts that build the foundation of the C# programming language. The book begins by teaching you the basic fundamentals using real-world practical examples and gets you acquainted with C# programming. We cover some important features and nuances of the language in a hands-on way, helping you grasp the concepts in a fluid manner. Later, you'll explore the concepts of Object-Oriented Programming (OOP) through a real-world example. Then we dive into advanced-level concepts such as generics and collections, and you'll get acquainted with objects and LINQ. Towards the end, you'll build an application that covers all the concepts explained in the book. By the end of this book, you will have next-level skills and a good knowledge of the fundamentals of C#. Style and approach Fast paced guide to get you up-to-speed with the language. Every chapter is followed by an exercise that focuses on building something with the language. The codes of the exercises can be found on the Packt website

Passing the ITIL® Foundation Exam

Author: Vince Pultorak,Jon E. Nelson,David Pultorak

Publisher: Van Haren

ISBN: 908753664X

Category: Education

Page: 290

View: 7720

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG’s ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: A clear and concise explanation of the exam structure; Key text for the exams; Sample exam questions and sample answers and Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

ITIL Practitioner Guidance (Japanese Edition)

Author: AXELOS.

Publisher: N.A

ISBN: 9780113315291

Category: ITIL (programme)

Page: 198

View: 2608

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

ITIL Foundation Essentials

The exam facts you need

Author: Claire Agutter

Publisher: IT Governance Publishing

ISBN: 1849284008

Category: Electronic books

Page: 140

View: 2423

ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.

PRINCE2 Study Guide

Author: David Hinde

Publisher: John Wiley & Sons

ISBN: 1119970970

Category: Computers

Page: 528

View: 2862

Everything you need to be fully prepared to take the PRINCE2 Foundation and Practitioner exam As an internationally recognized certification which focuses on the Foundation and Practitioner levels along with being recommended by the Project Management Institute, the PRINCE2 accreditation gives a bolster to any resume. The author, David Hinde, has trained hundreds of individuals from many different backgrounds to prepare for the PRINCE2 exams. The book provides explanations of all parts of the PRINCE2 approach, lots of practical examples, and a whole range of mock examination questions to test your knowledge. Explains all the PRINCE2 themes, processes, principles, roles and management products for the very latest version of PRINCE2 (PRINCE2 2009 Edition) Features full coverage of all Foundation and Practitioner level exam objectives Presents real–world scenarios, showing how the method is used in business and the public sector Includes challenging review questions and electronic flashcards to sharpen your knowledge Covers tips and techniques for tackling the PRINCE2 accreditation examinations and shows you how and where to take the exams Incorporates over 300 sample Foundation-level and over 100 sample Practitioner-level questions, with answers and full explanations Contains a glossary of all PRINCE2 terminology and a quick reference to all the PRINCE2 management products Gives a web link to a set of on-line tools with more bonus exams PRINCE2 Study Guide covers all the necessary topics you need to know in order to confidently take the PRINCE2 Foundation and Practitioner exams.

IT Service Management Foundation Practice Questions

For ITIL Foundation Exam Candidates

Author: Tony Gannon,Steve Mann,Nigel Mear

Publisher: BCS, The Chartered Institute

ISBN: 1780171145

Category: Electronic books

Page: 100

View: 789

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL® and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.

Foundations of IT Service Management

With ITIL 2011

Author: Brady Orand,Julie Villarreal

Publisher: Createspace Independent Pub

ISBN: 9781466231320

Category: Business & Economics

Page: 338

View: 1702

The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment. This book, "Foundations of IT Service Management with ITIL® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library® for both ITIL® v3 and ITIL® 2011 preparing the reader to achieve success on the ITIL® Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business. The IT Infrastructure Library®, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL® has rapidly gained popularity across the globe. Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL® Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.

PHP 7 Zend Certification Study Guide

Ace the ZCE 2017-PHP Exam

Author: Andrew Beak

Publisher: Apress

ISBN: 1484232461

Category: Computers

Page: 294

View: 1494

Improve your programming knowledge and become Zend Certified. This book closely follows the ZCE2017-PHP exam syllabus and adds important details that help candidates to prepare for the test. Zend Certification is an industry recognized standard for PHP engineers. It is very difficult to pass the examination without extensive preparation. Unlike other books on PHP, this book is very focused on reaching industry standards.The Zend examination syllabus is comprised of three focus areas and a number of additional topics. This book explains the structure of the examination and then addresses each of the topics for PHP 7. A short quiz follows each chapter to help identify gaps in your knowledge. PHP 7 Zend Certification Study Guide also contains a practice test containing 70 questions from the entire syllabus to use when reviewing for your exams. The book provides original code examples throughout and every php featured is explained clearly with examples and uses an efficient way to describe the most important details of the particular feature. What You'll Learn Brush up your knowledge of PHP programming Explore new features of the PHP v7.1 Build a secure configuration of your server Review strategies and tips to get Zend Certified Who this Book Is For Intermediate PHP programmers with two or three years of experience who are appearing for the Zend certification exams and programmers who are proficient in other languages, but want a quick reference book to dive into PHP.

Itil Lifecycle Publication Suite, Version 3

Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design

Author: Great Britain. Office of Government Commerce

Publisher: Stationery Office/Tso

ISBN: 9780113310500

Category: Business & Economics

Page: 5

View: 3259

The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Publications in the Suite: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The suite of titles offers considerable costs savings against purchasing all five titles individually.

Metrics for Service Management:

Author: Peter Brooks

Publisher: Van Haren

ISBN: 9087536488

Category: Education

Page: 182

View: 388

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

ABC of ICT

Author: Jan Schilt,Paul Wilkinson

Publisher: Van Haren

ISBN: 9087531400

Category: Education

Page: 300

View: 7472

‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value